In one known case, the 4 wires in the connector were erroneously placed, so a Trinus Creatives group member posted his proven solution of swapping the connectors. You can view the Facebook thread with photos at the provided link below. 

https://www.facebook.com/groups/Trinus3 ... 880881886/

If you have not yet joined Trinus Creative Facebook group, you will need to request for membership while you are viewing the group contents. Our team leader will arrange for you to be added if you are a confirmed Trinus backer or owner.